Shipping Policy

During the Christmas and New Years period Earls is closed for all outgoing parcels on statutory holidays - if you make an order over the weekend or on a stat day the parcel will not be dispatched until the next working business day.  We appreciate your patience during this time.

Please note during Christmas/New Year periods courier companies do experience delays which are out of our control. We are doing everything we can to ensure you receive your parcels in time but the below timeframes can only be considered guidelines during this time.  

Domestic Orders - Australia

Standard Domestic (Australia) - $9.95 (2-8 Business days)
Express Domestic (Australia)  - $14.95 (1-4 Business days)

Orders are typically despatched within 5 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 5-7 business days of placing your order, please email support@earlscollection.com and we'll aim to resolve your issue urgently.


Rest of the World - International

Express New Zealand - $30

Standard New Zealand - $15

International (Rest of the World) - $35

Orders are typically despatched within 5 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 5-7 business days of placing your order, please email support@earlscollection.com and we'll aim to resolve your issue urgently.

Pre-Order Items

If you have ordered a pre-order item the time frame for delivery on that is outlined in the product description - please check there before enquiring with us. 

Pre-order timeframes are not exact, instead these are estimated timeframes of dispatch and could be subject to change.

Pre-orders are unable to be updated once order is complete, sorry for any inconvenience.

Covid-19

The impact of COVID-19 is causing local, state, and national delays for shipping carriers around the world if your item is in transit but delayed please use the tracking number provided to contact them in the first instance to enquire. 

Delivery

Your parcel is tracked by the courier company.

If your parcel is missing please check the tracking and get in touch with the courier company in the first instance. If the courier company has attempted delivery/held the parcel as they were unable to deliver you need to contact them to locate your parcel. It is the customers responsibility to track the item and check for this information. 

We need to be notified if it is over a month and you still haven't received your parcel - to launch an investigation. The courier company will provide us with proof of delivery with photographs.

If your parcel is returned to us due to an incorrect address or multiple attempted delivery's - we cannot guarantee that the items can be redirected to you due to the popularity of items and will offer a store credit in this instance less the cost to have the item returned to us.