Shipping Policy

All items are shipping from Sydney, Australia. Please note business days means (Monday-Friday) and excludes NSW public holidays. 

Domestic Orders - Australia (excluding WA)

Standard Domestic (Australia) - $9.95 (2-8 Business days)

Express Domestic (Australia)  - $14.95 (1-4 Business days)

Orders are typically despatched within 3 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 5-7 business days of placing your order (except pre-orders please see below), please email support@earlscollection.com and we'll aim to resolve your issue urgently.

Domestic Orders - Australia, WA

Standard Domestic (Australia) - $9.95 (2-8 Business days)

Express Domestic (Australia)  - $20.00 (1-4 Business days)

Orders are typically despatched within 3 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 5-7 business days of placing your order (except pre-orders please see below), please email support@earlscollection.com and we'll aim to resolve your issue urgently.


Rest of the World - International

Express New Zealand - $30

Standard New Zealand - $15

International (Rest of the World) - $35

Orders are typically despatched within 5 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 5-7 business days of placing your order, please email support@earlscollection.com and we'll aim to resolve your issue urgently.

Pre-Order Items

If you have ordered a pre-order item the time frame for delivery on that is outlined in the product description - please check there before enquiring with us. 

Pre-order timeframes are not exact, instead these are estimated timeframes of dispatch and could be subject to change.

Pre-orders are unable to be updated once order is complete, sorry for any inconvenience.

Delivery

Your parcel is tracked by the courier company.

If your parcel is missing please check the tracking and get in touch with the courier company in the first instance. If the courier company has attempted delivery/held the parcel as they were unable to deliver you need to contact them to locate your parcel. It is the customers responsibility to track the item and check for this information. 

If your parcel is delivered and there is proof of delivery at the address you gave at the time of order, then is consequently stolen, we are not liable to replace or refund your shipment. 

We need to be notified if it is over a month and you still haven't received your parcel - to launch an investigation. The courier company will provide us with proof of delivery with photographs.

If parcels are delivered and you can't locate the parcel you need to contact us within 10 working days of the delivery date so we can assist and obtain proof of delivery to launch an investigation. If 10 working days have passed since delivery then we won't be able to assist. 

If your parcel is returned to us due to an incorrect address or multiple attempted delivery's - we cannot guarantee that the items can be redirected to you due to the popularity of items and will offer a store credit in this instance less the cost to have the item returned to us.