Shipping Policy

Domestic Orders - Australia

Standard Domestic (Australia) - $9.95 (2-8 Business days)
Express Domestic (Australia)  - $14.95 (1-4 Business days)

Orders are typically despatched within 5 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 5-7 business days of placing your order, please email support@earlscollection.com and we'll aim to resolve your issue urgently.


Rest of the World - International

Express New Zealand - $30

Standard New Zealand - $15

International (Rest of the World) - $35

Orders are typically despatched within 5 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 5-7 business days of placing your order, please email support@earlscollection.com and we'll aim to resolve your issue urgently.

Pre-Order Items

If you have ordered a pre-order item the time frame for delivery on that is outlined in the product description - please check there before enquiring with us. 

Pre-order timeframes are not exact, instead these are estimated timeframes of dispatch and could be subject to change.

Pre-orders are unable to be updated once order is complete, sorry for any inconvenience.

Covid-19

The impact of COVID-19 is causing local, state, and national delays for shipping carriers around the world if your item is in transit but delayed please use the tracking number provided to contact them in the first instance to enquire. 

Delivery

Your parcel is tracked by the courier company. If your parcel is missing please check the tracking and get in touch with the courier company in the first instance. We need to be notified if it is over a month and you still haven't received your parcel - to launch an investigation. The courier company will provide us with proof of delivery. 
If your parcel is returned to us due to an incorrect address or multiple attempted delivery's - we cannot guarantee that the items can be redirected to you due to the popularity of items and will offer a store credit in this instance.