Earls Collection Returns Policy
END OF SITE SALE
ALL SALES ARE FINAL - NO RETURNS OR EXCHANGES. Please do not ask.
Please email email@example.com with your order number, stating the reason for wanting a return or refund.
All returns must be approved by the support team before getting underway.
Sale items are not eligible for return or exchange. This includes all items on the archive page as these are already discounted to be on sale.
Orders are unable to be cancelled once placed. You will need to follow the normal returns procedure to return the item to us.
Pre-sale items are also unable to be cancelled, please read the shipping timeframes on the product listing.
To maintain the high standards of our brand, we kindly request that all returned items are in their original condition, with no signs of wear, including deodorant, hair/animal hair and/or makeup marks.
We understand that trying on clothing may result in slight creases or wrinkles, but we cannot accept items that have been visibly worn or soiled. We reserve the right to refuse returns that do not meet this requirement. In such cases, the garments will be shipped back to the customer at the customers' cost, and a refund will not be processed.
All Returns and Refunds are Shipped at the Expense of the Customer.
If however your item was faulty and you qualify for a refund we will reimburse your return shipping costs once the garment(s) have been received.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This includes shipping time. All returns need to be approved before being returned to us.
All returns once approved must be returned within 7 days of initiating the return. Returns posted after 7 days may be returned back to you.
To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached. It must also be in the original packaging.
To complete your return, we require a receipt or proof of tracking so we can track the return.
If you are shipping an item over $75, you should consider using a trackable shipping service. We don't guarantee that we will receive your return if you do not track the item (normal lost parcel terms apply).
Original shipping costs are not refunded as this is the original cost to get the item sent to you.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Original shipping costs are not refunded as that is the cost to get the package to you originally.
Sale items are final sale - these cannot be exchanged or refunded. All Outlet items are sale items. If the pricing is crossed out with a reduction that means that it is an outlet/sale item.
Late or missing refunds (if applicable)
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Unfortunately Sale Items Cannot Be Refunded or Exchanged. Only regular priced items may be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Exchanges - Discounted Items
Unfortunately we do not offer exchanges on sale items. All discounted sales are final.
All prices shown on EARLS COLLECTION are in AUD. If you are placing an international order, the bank that has issued your card determines the currency conversion rate. We cannot make any guarantees regarding the current exchange rate or what you will be charged by your bank.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.