Return Policy

Earls Collection Returns Policy

SALE ITEMS

ALL End of Site SALES ARE FINAL. This includes size swaps/exchanges. 

No refunds will be given if you have simply changed your mind. 

We are not required to provide a refund or replacement if you change your mind. 
If however your item is faulty - we will provide options in line with the Consumers Guarantee Act. 

Outlet/Market Items are the same. These are heavily discounted and are final sale pieces. 

All items purchased using a discount code are also considered final sale. 

RETURNS

Please email support@earlscollection.com with your order number, stating the reason for wanting a return or refund. 

Our return policy lasts 30 days.  All returns must be made within 30 days for a refund or credit note. 

During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th. 

All returns must be approved by the support team before getting underway. No exceptions. We will not be responsible for parcels sent without approval, to incorrect addresses or without tracking details. 

Sale items are not eligible for return or exchange unless faulty.
When a product or service has a minor problem, we do not have to offer a replacement or refund for a minor problem, although we can choose to do this. We are entitled to offer to repair the product at our cost. 

All items on the market page are final sale as these are already discounted to be on sale. 

Orders are unable to be cancelled once placed. You will need to follow the normal returns procedure to return the item to us. 

Pre-sale items are also unable to be cancelled, please read the shipping timeframes on the product listing prior to purchase if you need to receive an item within a certain time. 

To maintain the high standards of our brand, we kindly request that all returned items are in their original condition, with no signs of wear, including deodorant, hair/animal hair and/or makeup marks.

We understand that trying on clothing may result in slight creases or wrinkles, but we cannot accept items that have been visibly worn or soiled. We reserve the right to refuse returns that do not meet this requirement. In such cases, the garments will be shipped back to the customer at the customers' cost, and a refund will not be processed. 

All Returns and Refunds are Shipped at the Expense of the Customer.

If however your item was faulty and you qualify for a refund we will reimburse your return shipping costs once the garment(s) have been received.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This includes shipping time. All returns need to be approved before being returned to us. 

All returns once approved must be returned within 7 days of initiating the return. Returns posted after 7 days may be returned back to you. 

To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached. It must also be in the original packaging.

To complete your return, we require a receipt or proof of tracking so we can track the return.

If you are shipping an item over $75, you should consider using a trackable shipping service.   We don't guarantee that we will receive your return if you do not track the item (normal lost parcel terms apply). 

Original shipping costs are not refunded as this is the original cost to get the item sent to you. 

Returns normally take our team up to 3 business days to process once they arrived at our warehouse. Please check your tracking number if you are not sure when it arrived. 
When the team does process the inbound parcel the refund or exchange process is automatic. 

Refunds (if applicable)

Please note, that local post services can take 5–7 business days to return your parcel. International returns longer.  Once your return is received at our warehouse and inspected, your refund, exchange or store credit will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.

Original shipping costs are not refunded as that is the cost to get the package to you originally. 

Sale items are final sale - these cannot be exchanged or refunded. All Outlet items are sale items. If the pricing is crossed out with a reduction that means that it is an outlet/sale item. 

Late or missing refunds (if applicable)

If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@earlscollection.com.

Sale items (if applicable)

Unfortunately Sale Items Cannot Be Refunded or Exchanged, unless faulty. Only regular priced items may be refunded. 

Exchanges - Discounted Items

Unfortunately we do not offer exchanges on sale items. All discounted sales are final.