Sale Returns
ALL SALE ITEMS ARE FINAL.
*Please note: Any items on sale purchased in store or online during Black Friday and Cyber Monday are final sale. Please read our Return Policy before contacting customer care.*
We do not accept returns on sale items, including store credits and exchanges unless faulty.
If you purchased your item with a temporary discount code (excluding purchases made during Black Friday and Cyber Monday) you may be eligible for a store credit, please contact our customer care team support@earlscollection.com and they will be able to assist you with options.
Please note: we are not required to provide a refund or replacement if you change your mind.
Faulty Sale Items: If your item is believe the item to be faulty, you will need to return the item back to us for further investigation. If your item is deemed faulty, we will be happy to provide a replacement or refund.
EXCHANGES: Please be advised that due to the limited availability of items, we are not able to facilitate an exchange, we recommend you to place a new order for your desired item and returning the original item. Once we receive your return back to our warehouse, we will process a refund for the original item.
Christmas and New Year Returns:
Orders placed between December and January can return within 30 days of receipt.
Please email support@earlscollection.com with your order number, stating the reason for wanting to return your item.
We will gladly accept returns on full priced items within 30 days* of receipt. If you exceed this time, unfortunately we are unable to offer you a store credit or refund. Once approved by our customer care team must be returned within 5 days* of initiating the return. Returns posted after 5 days* may be returned back to you.
All returns must be approved by the support team before getting underway. No exceptions. We are not be responsible for parcels sent without approval, to incorrect addresses and or without tracking details.
Socks and underwear cannot be returned for a refund due to change of mind or wrong size for hygiene reasons.
Please note: Original shipping costs are not refunded. This the original cost to have your order sent to you. Return costs are covered by the customer.
--------------------------------------------------------
Full Price Returns
Please email support@earlscollection.com with your order number, stating the reason for wanting to return your item within 14 days of receipt and if you would like a store credit or refund.
We will gladly accept returns on full priced items within 14 days* of receipt. If you exceed this time, unfortunately we are unable to offer you a store credit or refund. Once approved by our customer care team must be returned within 5 days* of initiating the return. Returns posted after 5 days* may be returned back to you.
All returns must be approved by the support team before getting underway. No exceptions. We are not be responsible for parcels sent without approval, to incorrect addresses and or without tracking details.
Socks and underwear cannot be returned for a refund due to change of mind or wrong size for hygiene reasons.
Please note: Original shipping costs are not refunded. This the original cost to have your order sent to you. Return costs are covered by the customer.
Quality of Returns
To uphold the quality and integrity of our brand, we kindly ask that all returned items be in their original, unworn condition. This means no signs of wear, including deodorant marks, hair (human or animal), makeup stains, or any other visible imperfections.
While we understand that trying on clothing may result in minor creases or wrinkles, we cannot accept items that show clear signs of use. We reserve the right to refuse returns that do not meet these standards. If an item is deemed ineligible for return, it will be sent back to the customer at their expense, and a refund will not be issued.
Faulty Items
If a product has a minor fault, we are not entitled to provide a replacement or refund for a minor fault, however, we will gladly asses each situation for the best out come.
If your item is deemed faulty, we will then cover the cost to ship it back to us and refund the original order cost including shipping costs once the garment(s) have been received.
Order Cancellation
Order updates can be requested, but are not guaranteed. Please review your all information before checking out. If your order is dispatched before we are able to cancel, you will need to follow the normal returns procedure to return the item to us.
Pre Sale Orders
Pre-sale items are unable to be cancelled, please read the shipping timeframes on the product listing prior to purchase if you need to receive an item within a certain time.
Raffle Returns
Please note, we cannot process returns, credit notes, or exchanges for items won through our EQL raffles, unless faulty.
No changes to size or pick-up location can be made after an entry is placed. For questions about EQL orders, contact our Customer Care team or refer to our Raffle Terms & Conditions.
Returns Process
Customer Responsibility for Return Shipping Costs
Please note that all returns and refunds are shipped at the customer's expense.
Return Timeframe
Once your return is approved, items must be returned within 5 days from the date the return was initiated. Returns received after this period may be sent back to you at your cost.
Eligibility for Return
To be eligible for a return, the item must be in unused, unworn condition, with all original tags attached with 14 days of receipt*. It should also be in its original packaging.
Proof of Purchase & Tracking
To complete your return, we recommend providing a receipt or proof of tracking. This helps us monitor the return process and ensure it reaches our warehouse.
If you’re returning an item valued over $75, we strongly recommend using a trackable shipping service to ensure your return is received. We cannot be held responsible for returns that are lost in transit without tracking information.
Return Shipping Timeframes
Please be aware that local postal services may take 5–10 business days to return your parcel, and international returns may experience longer delivery times. Once your return arrives at our warehouse and has been inspected, we will process your refund or store credit.
Refund Processing
After we’ve confirmed the return and inspected the item, please allow 3-5 business days for your refund to be processed to your original method of payment.
Exchange Processing
Please be advised that due to the limited availability of items, we are not able to facilitate an exchange, we recommend you to place a new order for your desired item and returning the original item. Once we receive your return back to our warehouse, we will process a refund for the original item.
Store Credit Processing
After we’ve confirmed your return and inspected the item, please allow 24 hours for our team to issue you a credit note.
Late Refunds (If Applicable)
If you haven’t received your refund yet, we recommend starting by checking your bank account or credit card statement, as it may take some time for the refund to appear.
Next, please reach out to your credit card company or bank to confirm that the refund is being processed, as some financial institutions may have their own processing times for refunds.
If you’ve completed these steps and still haven’t received your refund, please don’t hesitate to contact us at support@earlscollection.com. We’re happy to assist you further and help resolve the issue as quickly as possible.