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Refund Policy

Earls Collection Refund Policy

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To initiate your refund please see the returns and refund slip inside the delivered package. If this is not found, please email earls@earlscollction.com stating the reason for wanting a return or refund.

All returns and refunds are shipped at the expense of the customer. If however your item was faulty and you qualify for a refund we will reimburse your return shipping costs once the garment(s) have been received.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at earls@earlscollection.com.

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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at earls@earlscollection.com and send your item to: Earls Collection Ltd, earls@earlscollection.com, 4/771 Pittwater Road, Dee Why, Sydney NSW 2099, Australia. Returns are shipped at the expense of the customer.

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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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Shipping
To return your product, you should mail your product to: Earls Collection Ltd, earls@earlscollection.com, 4/771 Pittwater Road, Dee Why, Sydney NSW 2099, Australia. Returns are shipped at the expense of the customer.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.